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Shipping & Returns

SHIPPING

We ship all orders via DHL. Orders are processed within 24-48 business hours of placing your orders before being shipped. With high demand items, your order may be backordered or delayed. You will be notified if there are anticipated delays. When placing your order, it is important to submit accurate shipping information. We will ship to the address provided and will not be liable for lost packages due to incorrect shipping information. We will only ship to matching billing and shipping addresses and will not ship to P.O. Boxes.

You will be liable for all import duties, customs and taxes levied by your country your order is being shipped to.  These will be due at the point of, or after delivery. We are not liable for these charges, and they unfortunately can not be reimbursed or refunded by MARCUS HANUY.

DHL STANDARD (Free with all orders)

Europe (2-6 days)

USA/Canada (5-8 days)

Rest of World (approx. 7-14 days)

 

DHL EXPRESS

Europe (1-3 days): €25

USA/Canada (2-3 days): €39

Rest of World (2-4 days): €59

Please note that the shipping time can vary and for some destinations we cannot guarantee these timeframes. For more shipping information, please contact customer@marcushanuy.com


RETURNS

Products may be exchanged or returned for a refund (minus duties and taxes) within fourteen (14) days of the original purchase date only when accompanied by the original sales receipt, original shoe box and all packaging materials. After fourteen (14) days all sales will be final and merchandise will not be eligible for return or exchange. Merchandise that has been worn, used, altered or damaged will not be accepted for a return or exchange. Please ensure that you return items using a secure, insured and tracked delivery service, as MARCUS HANUY cannot accept liability for any items not received.

If you wish to return or exchange your product, please contact customer@marcushanuy.com

Once our returns department has inspected the item(s) and approved them for re-sale, you will be refunded the cost of the item(s) and you can then purchase the style/color/size you wish. You will receive an email that the return was received and depending on your financial institution, the refund may take up to 10 (ten) working days.

MARCUS HANUY will not accept any return of products that appear to have been used or have been damaged.

In particular, the hardware pieces and the shoe box are fragile and shall remain unscratched/unmarked and in its original condition. The adhesive cushioning strips on the shoe box must not be removed until you have decided to keep your purchase. MARCUS HANUY reserves the right to refuse the return of any merchandise that does not meet the above return requirements. If the returned product has been damaged due to improper packaging, MARCUS HANUY reserves the right to refuse its return or to accept it with a partial refund only (price reduced with repair costs).